Refund policy

Version of 16 September 2026

1. When a refund applies

• within 14 days of the charge, for any reason and with no explanation needed; this covers monthly and yearly plans alike, both the first payment and renewals;
• after 14 days, if the service was down through our fault for a noticeable part of the paid period: we refund the money for that time;
• if you were charged twice or charged after cancelling: we refund in full, with no time limit.

2. How it works

• we confirm your request within 3 working days;
• the money goes back the way it came, to the same card or account; how long it takes to land depends on your bank and is usually up to 10 working days;
• a refund is a separate action from cancelling the subscription: on its own it does not stop future charges or your access. If you want to stop the subscription along with the refund, cancel it on the "Plan" page in the app or ask us to do both at once; your data and the scenarios you built stay where they are either way.

3. What is not refundable

• usage already spent beyond your plan and billed separately: artificial intelligence model calls and messages in channels where the platform charges for delivery. That money has already gone to the provider;
• payments where the acceptable use rules in our terms were broken: sending spam, processing other people's personal data without the right to do so, working around platform rules.

4. Cancelling a subscription

You can cancel at any time: from the "Plan" page in the app (app.dmhive.io/billing) once card payment is connected, or write to support@dmhive.io from the email address on your account, or use the link in Paddle's subscription email. The plan keeps working until the end of the paid period and does not renew after that. After the paid period ends the bot keeps replying with ready-made scenarios, without AI, for seven more days, then stops; your project and message history are kept, and payment lifts these limits. Cancelling on its own does not return money: if you want a refund, write to us within 14 days. Deleting your account does not cancel the subscription: cancel the subscription first, then delete the account.

5. If you disagree with our decision

Write to founder@dmhive.io and we will look at it personally. This policy does not override the consumer rights you have under the law of your country.

Terms of Use · Refunds · Privacy Policy · Data processing agreement · Data deletion

Individual Entrepreneur Valentin Nazarenko · ID 300421933
Georgia, Tbilisi, Nadzaladevi District, Tsotne Dadiani Street, N34, Building N7, Block N10, Commercial Space
+995 591 06 95 19 · support@dmhive.io · founder@dmhive.io